Terms of service

By creating an account or using Nexoria you accept these terms. Nexoria is a business service: you must be at least 18 and, if you sign up for a business, authorised to accept these terms on its behalf. "You" means that business and the people using Nexoria for it.

Nexoria provides a business workspace and a branded customer portal for quotes, jobs, invoices, bookings, messages and documents. Features depend on your plan, as described on our pricing page.

New workspaces start with a 14-day free trial of the Professional plan; no payment details are needed to start. If you don't choose a plan by the end of the trial, your workspace becomes read-only — your data is kept and you can still view and export it.

We improve Nexoria over time and may change features. We'll give you reasonable notice before removing a significant feature you pay for.

• Keep your sign-in details secure and don't share accounts. We strongly recommend turning on two-factor sign-in.
• You're responsible for what happens in your workspace, including your team members' actions and the access you give them.
• Tell us promptly at support@nexoria.com.au if you suspect unauthorised access.

• Plans are billed monthly in advance in Australian dollars. Prices include GST where it applies.
• Payments are processed by Stripe. Your subscription renews automatically each month until you cancel.
• If a payment fails we'll let you know and keep full access for 7 days while you update your payment details; after that the workspace becomes read-only until payment is made.
• We'll give you at least 30 days' notice of any price increase, by email.
• No partial refunds. When you cancel, you keep access until the end of the month you've paid for, and we don't refund unused parts of a month.

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded, including remedies if the service has a major failure.

• You can cancel your subscription at any time in Settings → Billing & plan. Your workspace becomes read-only at the end of the paid period, and your data is kept.
• An owner can close the workspace in Settings → General. Your team and your customers lose access immediately, and all its data and files are permanently deleted after 30 days. Contact us within those 30 days if you change your mind.
• You can export your data at any time (Settings → Data export). You're responsible for keeping any records you're required to keep, such as invoices for tax purposes, before closing.

You own your data, including the information you store about your customers. You give us permission to host, copy, process and display it only as needed to provide, secure and support Nexoria. We handle it as described in our privacy policy.

You are responsible for:

• having the right to collect and store your customers' information, and telling them how you use it (for example in your own privacy policy);
• complying with the privacy, spam and consumer laws that apply to your business;
• the accuracy of your quotes, invoices, prices and tax settings, and the content you send customers.

We act on your instructions for your customers' information and will help you respond to their requests. We won't contact your customers except to provide the service (such as sending the emails you trigger).

If you connect a Stripe account so customers can pay invoices online, you are the merchant: payments go directly to your Stripe account, and Stripe's Connected Account Agreement applies between you and Stripe. You are responsible for Stripe's fees, refunds, chargebacks and disputes with your customers. We are not a party to those payments and don't hold your money. If we ever charge a platform fee on these payments, we'll tell you before it applies.

Your customers can view, accept or decline quotes and approve extra work in your portal. Each decision is recorded with the exact content agreed, the name the customer typed, the time, and their IP address and browser. These records can't be edited afterwards. Whether an electronic acceptance is binding on your customer depends on your arrangement with them and the law; you are responsible for that relationship.

You must not use Nexoria to:

• break the law, infringe others' rights, or store content you have no right to store;
• send spam or unsolicited marketing;
• upload malware, or try to access accounts, data or systems you're not authorised to;
• overload, disrupt, reverse engineer or resell the service, except as these terms allow.

We work to keep Nexoria available and secure, and keep regular backups, but we can't promise it will always be uninterrupted or error-free. We'll try to schedule maintenance at quiet times. For help, email support@nexoria.com.au.

We may suspend or close an account if you seriously or repeatedly breach these terms, don't pay, or if we're required to by law. Where practical we'll give you notice and a chance to fix the problem, and the chance to export your data. You can stop using Nexoria at any time.

We own Nexoria, its software and design. You may use it while your account is active. If you send us feedback, we may use it to improve the service without obligation to you.

To the extent the law allows, and except for rights under the Australian Consumer Law that can't be excluded:

• our total liability to you is limited to resupplying the service or the fees you paid us in the 12 months before the claim;
• we aren't liable for indirect or consequential loss, such as lost profits, revenue or data you could have recovered from your own exports;
• you're responsible for claims by your customers arising from your content, your dealings with them, or your breach of these terms or the law.

We may update these terms. We'll post the new version here and email account holders at least 30 days before significant changes take effect. If you don't agree, you can cancel before then.

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction. Questions? Email support@nexoria.com.au.